Technical Skills:
* Database management: MySQL, Oracle, SQL Server
* IDE: Android Studio, Eclipse, IntelliJ, Microsoft Visual Studio
* MSP: At Your Service (AYS), ConnectWise, FUZE, ServiceNow
* Networking: BlueJeans, Cisco Meraki, Citrix, PuTTY, Slack, WebEx
* Programming Languages: Java, Kotlin, Python, SQL, Visual Basic

• Agile Methodologies, Asset Management & Control, Cable Management &
  Concealment, ITIL Processes, Jenkins Automation Server, Object-Oriented Design
  
• Web Development:
  • AWS, Bootstrap, CSS, HTML, PHP, Spring, Spring Boot, WordPress
• Experience
  • Prodapt North America | Senior Engineer | 04/24 – 09/24
    Worked with end users, developers and product owners, to implement application enhancements, increasing location accuracy and reducing incident ticket creation.
    Increased client satisfaction by educating end users, directly correlating to a 10% reduction in ticket creation, and 15% reduction in incident escalation.
• • Brillio | Senior Engineer | 11/23 – 04/24
    Collaborated with developers to support and implement RESTful APIs, enhancing system interoperability and data exchange capabilities.
    
  • Tech Mahindra America | Senior Engineer | 11/22 – 08/23
    Provided support for daily operations, troubleshooting discrepancies and resolving application incidents, while abiding by SLA requirements and security protocols.
    
  • Hillsborough County Supervisor of Elections | Technical Support Team Lead | 07/2022 – 11/2022
    Served as the focal point for a team of 30 technicians, resolving real-time issues, at all voting locations, during the Elections.
    
  • ConnectWise | Service Delivery Support | 02/2021 – 03/2022
    Supported partners in daily use inquiries, issues and problem resolution, while providing outstanding customer service.
    
  • Hillsborough County Supervisor of Elections | Technical Support Team Lead | 02/2020 – 11/2020
    Train a team of technicians to deploy Cisco Meraki switches and routers, monitors, keyboards, desktops, scanners, printers, phones, iPads, iPhones, software installation and network connections.
    
  • Cognizant Technology Solutions | Production Support Specialist | 11/2016 – 07/2019
    Participated in code reviews and provided constructive feedback to improve code quality and maintain coding standards.
  • Dr. William L. Gaught | Internship | 01/2016 – 05/2016
    • Developed a Java programming workshop, for Seminole County school teachers, with tutorials progressing in difficulty, each expanding off the previous, ending with a finished android application.
• Certificates
  • Introduction to User Experience Design | Georgia Institute of Technology
  • Computer Programming Specialist | Seminole State College *Magna Cum Laude
  • Information Technology Specialist | Seminole State College *Magna Cum Laude
• Education
  • Seminole State College | Associate of Science in Computer Programming | 2016
  • Full Sail University | Associate of Science in Computer Science | 2002

Home